Support

Need help right now? Carnival Citi Casino puts real people on hand to assist. Use the in-site live chat for the quickest response — agents typically reply within minutes, often under two minutes during peak hours. You can also email support@carnivalciti.com for less urgent questions; expect a reply within 24 hours. Phone support is available as well, with short hold times on average — check the site for the current support number and local dialing details.

24/7 availability to keep you covered

Our support team is available around the clock, every day of the year, so you don’t have to wait for business hours to get help. Whether it’s a late-night account question, a transaction concern, or a gameplay issue, a knowledgeable agent is ready to assist and work with you until the problem is resolved.

Fast answers in the FAQ and help center

If you want to troubleshoot on your own, the Help Center and FAQ cover the most common topics, including account verification, deposits and withdrawals, bonus rules, and Sweeps Chips (example: 1,000 SC = $1 and a typical 1x playthrough requirement on SC). Visit the FAQ page to find step-by-step guides, policy details, and quick fixes without waiting for an agent — the FAQ is a great first stop for fast clarity.

Knowledgeable support that resolves issues promptly

Our agents are trained on account management, payment processing, and gameplay mechanics from slots to table games, and they can walk you through everything from bonus eligibility to verifying a withdrawal. When you contact support, they’ll ask for the details they need to act quickly — account ID, transaction ID, or a screenshot if applicable — and follow up until you’re satisfied.

We want you to feel comfortable reaching out — whether it’s a simple question about a bonus or a time-sensitive transaction concern, Carnival Citi Casino’s support team is here to help quickly, clearly, and courteously.